CONTACT US

Parents / Carers:
Please contact the care-4 helpline on 0344 800 1444 or email info@care-4.co.uk, providing your name and, where applicable, your care-4 account number.

If you are a parent, wishing to join the scheme for the first time, we are sorry but care-4 is now closed to new joiners in line with the Government’s roll out of Tax Free Childcare.

Employers:
If you are an existing company scheme administrator, please log in to access the client admin site to support you on all aspects of the scheme.

Thinking of switching to care-4?
If you are an employer that offers childcare vouchers to your employees already and you are looking for a new provider, or you are a participant of childcare vouchers with another provider and would like your employer to have more information about the scheme, please complete the form below.

Press Enquiries
For press enquiries, please email us at: bhnetwork@mww.com



USEFUL THINGS TO NOTE...

Should I continue paying into my account if I'm now spending less on childcare?
If you are likely to require childcare in the future, we recommend that you continue with your salary reductions (remembering that you can choose to reduce the value temporarily if required).
 
Can I reduce my monthly salary deduction temporarily?
Yes – this can be done either via your online care-4 account or, if your employer operates a Flexible Benefits scheme, through your Benefits Provider platform. The value can subsequently be increased as and when required.

If I leave the scheme can I re-join?
Yes, you can choose to temporarily leave the scheme (i.e. pause your salary reductions) but please be aware that in line with new Tax Free Childcare regulations, you must ensure that you restart reductions within 12 months - if you fail to do so then unfortunately you will be unable to re-join the scheme.
  
Are the funds in my account safe?
Yes. All funds received from our clients in respect of childcare payments are deposited and held in specifically designated bank accounts which are used solely for the purpose of handling care-4 client funds. The operational procedures we have in place illustrate that all such funds are client monies. 
 
Should you require further assistance please contact us either via email at: info@care-4.co.uk or by calling our helpline on 0344 800 1444.