Parents / Carers:
Please contact the care-4 helpline on 0344 800 1444 or email, providing your name and, where applicable, your care-4 account number.

If you are a parent, wishing to join the scheme for the first time, we are sorry but care-4 is now closed to new joiners in line with the Government’s roll out of Tax Free Childcare.

If you are an existing company scheme administrator, please log in to access the client admin site to support you on all aspects of the scheme.

Thinking of switching to care-4?
If you are an employer that offers childcare vouchers to your employees already and you are looking for a new provider, or you are a participant of childcare vouchers with another provider and would like your employer to have more information about the scheme, please complete the form below.

Press Enquiries
For press enquiries, please email us at:

Christmas & New Year Opening Hours

Please see below details of our office opening hours and payment processing times during the Christmas and New Year period:

Support Hours:

  • * Monday 20th to Thursday 23rd December (inclusive): 9am-5pm
  • * Friday 24th December: 9am-2pm
  • * Monday 27th to Tuesday 28th December (inclusive): Closed
  • * Wednesday 29th to Thursday 30th December (inclusive): 9am-5pm
  • * Friday 31st December: 9am-2pm
  • * Monday 3rd January: Closed

Payment Processing:

Any carer payments made after 12pm on the following dates will be processed on the next working day:

  • * Friday 24th December
  • * Wednesday 29th December 
  • * Thursday 30th December
  • * Friday 31st December 

Any carer payments scheduled for Monday 27th or Tuesday 28th December will be processed on Wednesday 29th December and any carer payments scheduled for Monday 3rd January 2022 will be processed on Tuesday 4th January.

Normal business hours will resume on Tuesday 4th January 2022.

Merry Christmas from everyone at care 4