Parents / Carers:
Please contact the care-4 helpline on 0344 800 1444 or email, providing your name and, where applicable, your care-4 account number.

If you are a parent, wishing to join the scheme for the first time, we are sorry but care-4 is now closed to new joiners in line with the Government’s roll out of Tax Free Childcare.

If you are an existing company scheme administrator, please log in to access the client admin site to support you on all aspects of the scheme.

Thinking of switching to care-4?
If you are an employer that offers childcare vouchers to your employees already and you are looking for a new provider, or you are a participant of childcare vouchers with another provider and would like your employer to have more information about the scheme, please complete the form below.

Press Enquiries
For press enquiries, please email us at:

Christmas & New Year Opening Hours

Please see below details of our office opening hours and payment processing times during the Christmas and New Year period:

Monday 18th to Thursday 21st December (inclusive): 9am-5pm
Friday 22nd December: 9am-2pm
Monday 25th to Tuesday 26th December (inclusive): Closed
Wednesday 27th to Thursday 28th December (inclusive): 9am-5pm
Friday 29th December: 9am-2pm
Monday 1st January: Closed

Any carer payments made after 12pm on the following dates will be processed on the next working day:

  • Friday 22nd December
  • Wednesday 27th December 
  • Thursday 28th December
  • Friday 29th December 

Any carer payments scheduled for Monday 25th or Tuesday 26th December will be processed on Wednesday 27th December and any carer payments scheduled for Monday 1st January 2024 will be processed on Tuesday 2nd January. 

Normal business hours will resume on Tuesday 2nd January 2024.

Merry Christmas from everyone at care-4