CONTACT US

Parents / Carers:
Please contact the care-4 helpline on 0344 800 1444 or email info@care-4.co.uk, providing your name and, where applicable, your care-4 account number.

If you are a parent, wishing to join the scheme for the first time, we are sorry but care-4 is now closed to new joiners in line with the Government’s roll out of Tax Free Childcare.

Employers:
If you are an existing company scheme administrator, please log in to access the client admin site to support you on all aspects of the scheme.

Thinking of switching to care-4?
If you are an employer that offers childcare vouchers to your employees already and you are looking for a new provider, or you are a participant of childcare vouchers with another provider and would like your employer to have more information about the scheme, please complete the form below.



We have been made aware that when applying for or re-confirming details for 30 hours free childcare at childcarechoices.gov.uk, some parents are either misunderstanding or having issues with the application process and, as a result, are cancelling their care-4 participation in error. 

Please be assured that if you are eligible to receive the additional 30 hours free childcare for your child but would still like to participate in care-4 and save funds on your childcare costs, you CAN continue to do so and therefore you should NOT cancel your childcare vouchers through care-4 or apply for Tax Free Childcare on the Government website.
 
Please see below an extract taken from the 30 Hours Free Childcare / "Eligibility" section of GOV.UK which confirms the position:
"You can get 30 hours free childcare at the same time as claiming Universal Credit, tax credits, childcare vouchers or Tax-Free Childcare."

If you are having issues reconfirming details for 30 hours free childcare online, HMRC have previously advised that users should use the following work around:

1) When asked about childcare vouchers you should initially indicate ‘Yes’ you have stopped using Childcare Vouchers.
2) The next screen will show a summary of your details and at this stage you can then edit and correct your details to indicate that you are continuing to use Childcare vouchers.  

This will then allow the reconfirmation of eligibility for 30 hours free childcare alongside continuing usage of your care-4 benefit.
 
PLEASE REMEMBER: If you choose to leave care-4 and join Tax Free Childcare, you will NOT be able to re-join the care-4 scheme and benefit from these additional savings at a later date. Therefore, you should think carefully before making a decision on whether or not to cancel your participation in the care-4 scheme.